FAQ - Overview – BRITA DTC

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BRITA FAQs

Quick answers to your questions!

FAQs about our products

Tips on our products and answers to the most important questions? Here you go!

Filters & Filter Cartridges

BRITA Style Essential XL in blue with a MAXTRA PRO filter cartridge.

Water Filter Jugs

Water Filter Taps

Waterdispenser for Home

BRITA Water Filter Bottle Model Vital in apricot

Water Bottles

Black BRITA LARQ Filter Bottle in large size with filter components displayed separately.

BRITA LARQ Bottles

Smartphone displaying a water usage app with a blue and white interface.

BRITA Hydration App

More FAQs

Here you can find FAQs about the BRITA online shop, solutions for business customers and so much more!

General Questions

Find out more about our certifications, the materials used in our products and other exciting BRITA topics.

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Online orders

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More about our Professional Filters and Dispensers

You can find out all about our services and consulting for business customers here.

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Frequently Asked Questions

How do I prepare my BRITA water filter for use?

Both the BRITA MAXTRA and BRITA MicroDisc have been designed for quick, easy installation.

BRITA MAXTRA water filter:

Simply fill a jug or bowl with water. Immerse the BRITA MAXTRA water filter in cold water and shake gently to remove any air bubbles. Insert the water filter into the jug’s funnel and run water through the filter twice. After discarding the first two litres, your BRITA water filter is ready for use.

BRITA MicroDisc:

Before using the MicroDisc for the first time, place it under running water and lightly rub both sides with your fingers for approx. 30 seconds. This effectively removes any loose carbon dust that may be present.

Why are there two different MAXTRA PRO water filters? How does the refill exchange reminder work? Which one should I use for my tap water?

To meet your personal water needs even more individually, BRITA has developed two different water filters.

The MAXTRA PRO PURE PERFORMANCE water filter is recommended for soft and hard water areas and offers the best taste experience. It effectively reduces chlorine, herbicides, pesticides and pharmaceutical residues, if present in the water. It reduces metals such as lead and copper, as well as particles from pipes. It moderately reduces water hardness and is ideal for your daily hydration.

The MAXTRA PRO LIMESCALE EXPERT is recommended for hard and very hard water areas and offers the ultimate limescale protection. It provides 50 % better limescale reduction compared to the MAXTRA PRO PURE PERFORMANCE water filter and protects your kettle and coffee maker from limescale build-up. It retains particles from the pipes, reduces chlorine and substances that affect the taste, look and smell of your tap water. Your tea and coffee will therefore have a fuller flavour.

Can I filter hot or warm water with the ON TAP (Pro) water filter?

It is only possible to filter cold water between 5°C and 23°C. Otherwise the water filter cartridge and/or its various parts could be damaged.

Does the ON TAP (Pro) water filter reduce limescale and/or the raw water hardness?

No. The ON TAP (Pro) water filter contains a special ion exchange fleece that filters heavy metals such as lead. Limescale, on the other hand, is not filtered.

How does the BRITA LARQ filter work?

The BRITA LARQ filter features activated carbon, a blend of granulated carbon and carbon fiber, which effectively reduces PFAS *, chlorine, and trace impurities such as certain pesticides, herbicides, and hormones ** ***.

* PFAS such as PFOS/PFOA (forever chemicals). Tested in reference to NSF/ANSI 53.
** Tested in reference to NSF/ANSI 42, 53 & 401 standards
*** As far as contained in tap water